About The Role
Job Title: CX Aftercare Executive
Salary: £28,000 per annum + up to 10% bonus
Location: Hook
Working Hours: Monday to Friday (Rotating shift patterns – 8am‑4:15pm / 9:45am‑6pm)
Job Status: Permanent
What you'll be working on
- Take full ownership of individual customer cases, becoming their dedicated point of contact from first call to final resolution
- Investigate issues with a detective’s eye, digging into details, connecting dots, and solving problems with precision and empathy
- Communicate with customers via email and phone, delivering clear updates and building trust through every interaction
- Handle initial claims with care, ensuring customers feel supported and confident throughout the process
- Spot patterns and opportunities to improve our service, feeding insights back into the business to help us evolve
- Champion the cinch mission in everything you do, no faff, just brilliant service that puts drivers first
Things we look for in you
- A flair for turning everyday customer interactions into unforgettable experiences – you don’t just solve problems, you create moments
- Your own unique style: whether you’re a calm strategist, a bold empath, or a detail-obsessed detective, you bring colour and character to every case
- A natural instinct for building trust, you know how to make people feel heard, valued, and looked after
- The creativity to find new ways forward when the path isn’t obvious
- A curious mind that’s always asking, "How can we make this better?" and the courage to share your ideas
- Experience in customer service or account management, or a role where you’ve owned outcomes and made people’s day
- Bonus points if you’ve used tools like Zendesk or worked in fast-paced environments – what matters most is your mindset
cinch and Rewards
- Competitive salaries and bonuses
- A company pension scheme
- An Employee Assistance Programme
- Access to trained mental health first aiders
- Enhanced maternity, paternity, and adoption leave
We value diversity and inclusion
We welcome candidates from all backgrounds and encourage diversity in our workforce.
