TheCompany Ourclient,agloballeaderintransportandlogistics,isexpandingandlookingforadrivenCustomerServiceSupervisortojointheirFelthamoperation.Thisisanexcitingopportunitytobepartofadynamicteamwithinanorganisationthatmovesgoodsandkeepstheworldmoving. TheRole Youwillleadabusycustomerserviceteam,ensuringexceptionalserviceandoperationalexcellence.Keyresponsibilitiesinclude: Managingdailycustomercommunicationbyemailandphone,ensuringtimelyandaccurateinformation. Monitoringdeliveriestomeetagreedtimelinesandproactivelyresolvinganyissues. Handlingcomplexqueriesandescalations,includingcreditmanagementandcustomercomplaints. Leading1-2-1meetingsandmonthlyteamupdates,settingandreviewingKPIs. Collaboratingwithoperationsandoverseasofficestomeetclientcommitments. Overseeingaccuraterating,invoicing,anddocumentationofconsignments. Developingandimplementingcustomerservicepoliciesandprocedures. KeySkills: Strongleadershipskillswiththeabilitytomotivateandorganiseateam. Customer-focusedmindsetandexcellentcommunicationskills(verbalandwritten). Experienceinlogisticsorfreightforwardingishighlydesirable. Abilitytostaycalmandre-prioritiseunderpressurewhilemaintainingattentiontodetail. ProficientITskillsandtheabilitytopickupnewsystemsquickly. MondaytoFriday