Perpetrator Service Operations Manager
We have an exciting opportunity for a Perpetrator Service Operations Manager to join the Drive team in Cumbria, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you…
County/Borough Cumbria Office location Kendal, Workington or Carlisle Full time/Part time Full time Hours per week 37.5 Work schedule Monday - Friday 9am - 5pm Basic Salary £36,414.00 Contract type Permanent DBS required? Enhanced Police vetting required? Yes Closing Date 07/11/2025 Ref No 6391
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
1. Flexible working options including hybrid working
2. 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
3. An extra day off for your birthday & options to buy or sell annual leave
4. Pension with 5% employer contribution
5. Enhanced sick pay allowances, maternity & paternity payments
6. High Street, retail, holiday, gym, entertainment & leisure discounts
7. Access to our financial wellbeing hub & salary deducted finance
8. Employee assistance programme & wellbeing support
9. Access to EDI networks and colleague cafes
10. Cycle to work scheme & season ticket loans
11. Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in Cumbria.
The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. They work to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. Together they have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse. They also work to advocate for systems and policy change- to develop sustainable, national systems that respond more effectively to all perpetrators of domestic abuse Perpetrator Service Operations Manager you will:
12. Ensure that all support and advice given is in line with Drive Partnership key messages and strategic objectives.
13. You will contribute to the development of the Drive model through service reviews, supporting the Drive Partnership in delivery challenges and implementation of changes to the Drive operational model.
14. You will act as a champion for Drive across the area in all aspects of development and delivery. You will be expected to represent the service at local and national events; deliver training and presentations as appropriate.
15. You will support the Commissioner and Drive Central Team in identifying and securing resources and implementing future funding plans agreed for the service.
16. You will be passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users. This may be within the field of domestic abuse, and/or mental health, substance misuse and offending.
You will need:
17. Have a track record in leading projects and developing new service provision. Use support and guidance from Line Manager/Practice Advisor/Drive Central Team and steering group or elsewhere to support personal and agency effectiveness.
18. Have evidence of keeping reliable and timely reporting and meeting deadlines.
19. Can take responsibility for own workload and has confidence in their own ability to make decisions.
20. Understands decision making rights within their role and applies this consistently.
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.