Training Manager
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
We are seeking a passionate and strategic Training Manager to join the pre-opening team at The St. Regis London. This role is essential to shaping our culture of excellence by designing and delivering impactful learning experiences that align with our brand values and business goals. The ideal candidate will be a certified trainer with a strong background in hospitality learning and development, ready to inspire and elevate our team.
Key Responsibilities
1. Design and deliver training programs that support product knowledge, brand philosophy, customer service, and leadership development
2. Conduct needs assessments and collaborate with department leaders to address performance gaps and development opportunities
3. Promote training initiatives across the property and ensure consistent employee engagement
4. Monitor training attendance, assess progress, and measure the effectiveness of learning programs
5. Incorporate guest satisfaction insights into training strategies and departmental meetings
6. Align training activities with the hotel’s mission, vision, and operational goals
7. Manage training budgets and departmental expenses in line with financial targets
8. Ensure adult learning principles are embedded in all training methodologies
9. Lead by example in guest hospitality and service excellence, providing feedback and coaching to team members
Core Competencies
10. A CIPD qualified with 2 years of experience in training/HR
11. Strong facilitation, communication, and organizational skills
12. A passion for luxury hospitality and employee development
13. Ability to inspire and influence across all levels of the organization
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
14. Competitive salary designed to recognise excellence
15. Enhanced pension
16. Life assurance
17. Company sick pay
18. Additional holiday allowance
19. Access to BenefitHub's exclusive retail, wellness and travel privileges
20. Friends & Family preferred rates at Marriott hotels worldwide
Career Development
21. Clear pathway for internal promotions and transfers
22. Cross-department training to refine your craft and broaden your expertise
23. Expert-led development programmes
24. Continuous learning through structured programmes
25. Premium e-learning platform access
26. Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
27. Private Medical Insurance
28. Employee Assistance Programme
29. Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
30. Food & Beverage discounts across Marriott properties
31. Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
32. Award programmes celebrating exceptional performance
33. The Astor Awards
34. Distinctive Moments celebration
35. Long service awards
36. Key life moments celebrated – birthday, anniversaries, personal milestones and achievements
37. Vibrant social calendar with team events and engagement activities
*Terms and Conditions Apply
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.