Are you a motivated individual with a keen eye for quality and a passion for continuous improvement? Look no further! We are looking for Customer Service Representatives who share our values and are driven to make an impact. This role involves conducting quality assessments, identifying key areas for improvement, and collaborating to enhance processes. Priding ourselves on being a centre of excellence, you’ll contribute to maintaining high standards for our customers, all while gaining valuable experience and shaping how we achieve our goals. Quality is at the heart of everything we do. By analysing transactions and identifying opportunities for coaching, feedback, and training, we ensure exceptional service and customer satisfaction. If you’re detail-oriented and passionate about continuous improvement, this role offers a great opportunity to grow and excel! Join Northgate Vehicle Hire as a Customer Service Representative and enjoy some outstanding benefits … Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include … Salary - Starting at £23,874, with the potential to increase your salary to £25,341 as your experience grows, plus a generous monthly performance bonus of £100. Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday! Pension - Ageon employer contributions of 5%. Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes. Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance. Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires. Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping. About you • You are a quality-focused and process-driven individual who consistently delivers excellence in everything you do. • With good IT literacy, you will be a tech-savvy superstar in any work environment. • You’re passionate about continuous improvement, constantly seeking opportunities to refine processes and enhance outcomes. • You communicate effectively, both in writing and verbally, ensuring clarity and engagement in every interaction. • You thrive in a team environment and build strong relationships across departments to drive shared goals. • Your curiosity, resilience, and a proactive mindset sets you apart and drives your commitment to delivering exceptional service. About us With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most. We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.