We are looking for a hands-on Property Manager to oversee the day-to-day management of a diverse property portfolio across multiple sites in South West London. This role focuses on property inspections, resident communication, maintenance coordination, compliance, and reporting, while working closely with the Lettings Manager and wider Operations team. Regular site visits and strong organisational skills are essential.
Key Responsibilities
Property & Portfolio Management
Manage the day-to-day operations of residential and commercial properties within the portfolio
Conduct regular property inspections and prepare detailed reports with recommendations
Ensure properties are maintained to a high standard and align with asset management objectives
Monitor vacancies, tenancies, and upcoming lease events in collaboration with the Lettings ManagerResident & Stakeholder Communication
Act as the main point of contact for residents, responding to queries and issues in a professional and timely manner
Build positive working relationships with tenants, landlords, and internal stakeholders
Handle complaints and escalations effectively, ensuring timely and fair resolution
Issue relevant notices and communicate clearly regarding tenancy and property mattersMaintenance & Repairs
Instruct, coordinate, and manage maintenance requests for reactive and planned works
Obtain quotations and oversee works through to completion
Ensure all maintenance works comply with health & safety and statutory requirements
Monitor contractor performance and maintain accurate maintenance recordsOperations & Compliance
Oversee day-to-day operations to ensure efficiency and consistency
Ensure full compliance with all relevant legislation and regulations, including health & safety, gas and electrical safety, fire safety, and HMO requirements
Implement and maintain best-practice property management processes and systems
Manage risk and resolve complex issues or escalated matters
Report upwards on the status and performance of the portfolio, including inspections, maintenance, vacancies, arrears, and compliance matters
Manage utility transitions and landlord utility readingsReporting & Administration
Prepare regular management reports on inspections, maintenance activity, arrears, vacancies, and property performance
Maintain accurate property records, compliance documentation, and tenancy files
Assist with budgeting, forecasting, and cost control for maintenance and operational expenditureSupport to Lettings & Operations
Work closely with the Lettings Manager to support new lettings, renewals, and tenancy handovers
Assist with coordination of move-ins and move-outs
Provide operational input into asset management decisions and portfolio strategy
Support wider Operations and Business Development initiatives as requiredMarketing & Portfolio Support
Assist with marketing properties across portals and internal channels
Provide market feedback from viewings to inform pricing and strategy
Support portfolio growth by delivering a high standard of serviceSkills & Experience
Essential
Experience in residential lettings or a customer-facing property role
Strong communication and interpersonal skills
Well-organised with good attention to detail
Confident conducting viewings and dealing with the public
Basic knowledge of UK lettings legislation
Full UK driving licence and willingness to travelDesirable
ARLA / Propertymark qualification or working towards
Experience with property management or inspections
Familiarity with multi-property or portfolio environmentsPackage & Benefits
Competitive salary commensurate with experience
Company vehicle or travel allowance
Performance-based bonuses
Professional development opportunitiesLocation
This role covers multiple sites across South West London. The successful candidate must be comfortable with regular travel between locations