Norse Highways are currently seeking a Workshop Manager to manage our Norfolk-based workshops in Hethersett, Ketteringham and Kings Lynn. As Workshop Manager, you will support the wider Norfolk County Council, Norfolk Fire & Rescue Services and the Norse fleet business areas, along with supporting Group Fleet/O Licence requirements as identified. You will also be responsible for ensuring safe, punctual, reliable and cost-effective delivery of services carried out by maintenance and repair staff on the fleet of high-profile front-line vehicles and plant.
Regulatory, Safety & Quality Compliance
* Ensure full compliance with road transport legislation, operator licence rules, MOT requirements, Fire Service Standards, and all workshop-related laws and code of practice.
* Manage and maintain all workshop documentation, quality systems, accreditations, records, risk assessments, safe systems of work, and health & safety procedures.
* Conduct quality checks, investigate compliance issues or incidents, and work with SHEQ to resolve and document them.
Fleet Maintenance, Scheduling & Business Continuity
* Prioritise, plan and schedule maintenance and servicing to maximise fleet availability and ensure legal standards are met in accordance with the SLA's.
* Maintain resilience and de-risking strategies to guarantee business continuity.
* Coordinate out-of-hours support, 24/365 rota coverage, and respond to emergency call-outs as required.
Operational & Facilities Management
* Manage workshop facilities, buildings and surrounding areas, reporting defects and ensuring a safe working environment.
* Oversee relationships with external contractors and suppliers, monitoring service cost, quality and performance.
Performance, Improvement & Strategy
* Develop, maintain and present performance metrics to ensure a cost-effective, high-quality service.
* Support fleet strategy alongside Transport Managers and the Highways Fleet Engineer and contribute to business cases to improve efficiency and capability.
Leadership, Team Development & Support
* Build, motivate and develop a high-performing workshop team, ensuring training needs are reviewed and technical expertise is provided.
* Attend training, meetings and seminars, and lead projects where required.
Qualifications
* Full Clean UK Driving Licence with Category B entitlement, ideally C entitlement.
* City & Guilds 381 Motor Vehicle Engineering – part 3 or equivalent.
* Automotive Engineering qualification.
* IRTEC Commercial vehicle Inspection.
* IMI Level 3 MOT Management – desirable.
Knowledge & Experience
* Proven knowledge and experience of vehicle maintenance workshops.
* Proven management experience in a similar role managing diverse workshop operations for a minimum of 5 years.
* Experience of using Fleet Management IT systems (e.g., R2C).
* Knowledge and ability to prepare for external and internal quality system audits.
* Working knowledge of legislation including RIDDOR, COSHH, LOLER, PUWER, DSEAR.
* Produce and maintain Risk Assessments and Method Statements.
Benefits
Salary: £48,653.58 to £54,492.02
25 Days annual leave + Bank Holidays
Sickness pay scheme
Statutory NEST Pension
Permanent position, contracted to 40 hours per week
Excellent career opportunity within a national company
Opportunity to attain further professional qualifications
We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful or unfair discrimination.
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