Nurse Administrator (IVF)
The Lister Fertility Clinic at The Portland
Full time, 37.5 hours per week
Monday – Friday, 0800 - 1600
Permanent
£30,484 per annum + excellent benefits
We’re looking for an Administrator to join our Lister Fertility Clinic team based at The Portland Hospital. The Lister Fertility Clinic is a highly respected, specialist service dedicated to supporting individuals and couples through every stage of their fertility journey. Working within a compassionate, multidisciplinary team, the clinic combines clinical excellence with genuinely personalised care. This role sits at the heart of the service, helping ensure clinics run smoothly while patients feel informed, supported and cared for throughout their experience.
What You’ll Do
* Answering the nursing phone line, managing non-clinical queries and appointment changes and escalating clinical queries ensuring patients are supported in a timely manner
* Sending initial consent forms and emails to patients and partners in order to start treatment
* Liaise with clinicians, nurses and paramedical staff to enhance patients’ treatment and care
* Assist with maintaining all stores and equipment; requisitioning supplies, repairs and replacements as required
* Enter patient information and treatment cycles on the computer and maintain and update as required
* Resolve complaints where possible and/or elevate to LFCP Manager or senior staff if necessary
What You’ll Bring
* Previous Administration experience within a Fertility Clinic is essential
* Excellent customer service skills
* Computer literate
* Excellent communication skills
Benefits
* 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
* Private Healthcare Insurance for treatment at our leading hospitals
* Private pension contribution which increases with length of service
* Season Ticket Loan and Cycle to Work scheme
* Group Life Assurance from day one
* Critical illness cover
* Enhanced Maternity and Paternity pay
* Corporate staff discount for all facilities including Maternity packages at The Portland
* Comprehensive range of flexible health, protection and lifestyle benefits to suit you
* Discounts with over 800 major retailers
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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