ELFT is committed to equality of opportunity for all employees,job applicants and service users. We are committed toensuring that no one will be discriminated against on thegrounds of race, colour, creed, ethnic or national origin,disability, religion, age, sex, sexual orientation or maritalstatus. The Trust commits itself to promote equalopportunities and value diversity and will keep under review itspolicies, procedures and practices to ensure that allemployees, users and providers of its services are treatedaccording to their needs.For management posts, to ensure that within their service areafair employment practice and equality of opportunity aredelivered. To demonstrate the ability to remain focussed on service deliverywhilst dealing with an unpredictable, diverse and challengingworkload.To ensure that every patient contact is conducted appropriately andsignposting to an appropriate service.To provide support to callers who may be non-compliant withrecommended outcomes, emotive, hostile and or antagonistic, usingpersuasive and negotiating skills.To ensure correct referral onto appropriate community service