Overview
Job title: Portering & Domestic Operations Manager (Band 6) at Whittington Hospital NHS Trust. Full-time, permanent. Location: Whittington Hospital NHS Trust, Magdala Avenue, London, N19 5NF. Salary: £46,419 to £55,046 per year (inclusive of HCAs). Working pattern: Full-time. Date posted: 21 October 2025.
Role objective: Lead and be responsible for the efficient, high-quality, professional, and coordinated operational management of staff within the domestic department, ensuring delivery of services across the Trust and maintaining compliance with legislation, standards, and policy.
Responsibilities
* Direct line management of domestic supervisors and frontline staff; liaise with the facilities management team to ensure consistent, high-quality service across the Trust.
* Coordinate with ward and departmental managers to deliver services in line with legislation, service standards, SLAs, and Trust policies.
* Liaise with ward/department staff, IPC, Estates and Facilities, and contractors to support service delivery.
* Provide leadership and support to the Head of Portering and Domestic Services and teams to meet operational targets and drive service improvements.
* Ensure annual Personal Development Reviews (PDR) are carried out and that staff receive quality appraisals in line with Trust values and vision.
* Maintain financial and budgetary compliance; deliver services efficiently within budget and in accordance with legislation and Trust policy.
* Develop and implement change in response to changing demand; identify opportunities for service improvement and efficiency.
Job Responsibilities (Domestic Services)
* Manage, deliver and maintain a domestic cleaning service that achieves a clean and hygienic patient environment in line with National Specifications for Cleanliness and Trust policies.
* Control the issue of cleaning materials, consumables, and equipment; monitor third-party service providers (e.g., pest control, washroom services).
* Provide guidance on cleaning methods in light of legislation, regulations, and infection control; mitigate healthcare-associated infection risks through proper processes.
* Plan and supervise cleanliness monitoring and auditing; develop action plans to rectify procedural failures; analyse data to drive service improvements.
* Ensure remedial actions are taken in areas not meeting standards; deliver a consistent level of service and achieve target standards and performance.
* Contribute to continual service improvement; develop and implement policies and procedures to improve delivery and efficiency.
* Maintain high-quality service while managing costs; aim for high cleanliness scores in patient surveys, PLACE assessments, and CQC inspections.
* Manage patient complaints per Trust policy and procedures; work as part of the management team to ensure continuity of service.
Person Specification
Essential
* Qualifications: Degree level education or equivalent professional experience; management qualification or equivalent experience; BICSc CPSS, NVQ level 3; knowledge of COSHH.
* Skills: Proven experience managing a complex service with a diverse workforce in a customer/patient service environment; strong leadership, communication, and negotiation skills; ability to performance manage; computer literacy (Excel and Word); IOSH Working Safely; healthcare environment experience; contract and project management; knowledge of the New National Cleaning Standard 2021.
* Knowledge: Extensive experience in a cleaning team; budget management; minimum 3 years of managing Domestic Service Delivery in healthcare; delivering high-quality services in demanding environments.
* Personal Qualities: Flexible, empathetic, independent yet collaborative; strong planning and organizational skills; problem solving; positive attitude and excellent customer service.
Desirable
* Time management, literacy and numeracy; effective communication with patients, visitors, and colleagues; able to work under pressure.
Additional Information
Disclosure and Barring Service (DBS) check required. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Certificate of Sponsorship may be available for eligible applicants. For details, refer to UK Visas and Immigration guidance.
Employer details: Whittington Hospital NHS Trust, Magdala Avenue, London, N19 5NF. Employer website: https://www.whittington.nhs.uk/
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