2nd Line IT Support Engineer (x2) – Contract Role Location: Harrogate, North Yorkshire Contract: July 2025 – May 2026 Type: Full-time, On-site Rate: Competitive (Inside IR35) A well-established public sector organisation in the Harrogate area is seeking two experienced 2nd Line IT Support Engineers to join its internal IT team on a contract basis. These roles will provide vital support across a busy IT environment, ensuring the smooth running of end-user systems, infrastructure, and essential services across multiple clinical and administrative teams. Key Responsibilities: Provide 2nd line technical support across desktop, laptop, and mobile hardware Troubleshoot and resolve incidents related to Windows 10/11, Microsoft 365, and Active Directory Respond to and resolve tickets within SLA, escalating complex issues to 3rd line where necessary Support clinical and business applications, printing services, and network connectivity Assist with user onboarding, account setups, and permission/access management Provide on-site support across departments, including occasional ward or clinic environments Document resolutions and contribute to service improvement and process refinement Ideal Candidate: Proven experience in a 2nd line IT support or desktop engineering role Strong knowledge of Microsoft technologies: Windows OS, Office 365, Active Directory Confident in managing user accounts, troubleshooting hardware, and resolving software issues Excellent communication skills and ability to work with end-users across all levels Experience working within public sector or healthcare IT environments is desirable Must be able to pass standard background checks for sensitive environments Driving licence preferred but not essential Details: Start Date: July 2025 End Date: May 2026 Location: On-site, Harrogate Hours: Full-time, standard working hours Rate: Competitive daily rate (inside IR35) These roles offer the opportunity to work within a fast-paced, meaningful environment where your support will directly contribute to patient-facing and critical support services. Apply now to be considered or to request more information.