Agency, Medical & Dental Bank Administrator *Internal*
The closing date is 11 March 2026
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY
Agency and Medical Bank Team Administrator, Band 3, Parkhouse, Carlisle. 26.35 hours available
We are looking to appoint an enthusiastic, efficient and motivated individual to join our busy Agency and Medical Bank Team. This is an exciting opportunity to join a team that has been nationally recognised and responsible for delivering savings to the Trust directly linked to the management of agency and bank staffing. You will be a key point of contact supporting the Agency Coordinators to ensure that agency and medical bank staff are available in locations required to deliver a safe and effective service for our patients.
Main duties of the job
This role supports the Agency and Medical Bank Coordinators in delivering the service. You will manage your time effectively, liaising closely with Coordinators, the E‑Roster team, Collaboratives and Medical Workforce to coordinate agency and medical bank staff requests, ensuring due diligence and delivering best value for money.
About us
At NCIC, we aim to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and offers a wide range of community and acute services across our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
* Being a clinically led organisation
* Quality and safety at the heart of our Trust
* A positive patient experience every time
* A great place to work
* Managing our money well
We support a diverse workforce that reflects our local community and are focused on being an inclusive and compassionate place to work. We are also committed to sustainability and supportive of the ambition to be the greenest region in England by 2030.
Job responsibilities
Please see attached job description and person specification for detailed responsibilities and essential and desirable criteria.
Certificate of Sponsorship
Applicants requiring a Health and Care Visa or a Skilled Worker Visa must meet UKVI salary threshold or ISL criteria. Those who do not meet qualifications will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and meet all essential criteria, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts.
Disclosure and Barring Service
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required. The cost of the DBS will be met by the candidate through salary deduction. Standard Check: £28.00 (deducted over 4 months or one‑off); Enhanced Check: £56.00.
Benefits
* 27‑day holiday scheme rising to 33 days after 10 years
* NHS Discounts*
* Salary Sacrifice schemes including lease cars and Cycle to Work*
* Vivup – free, confidential counselling and information service
* *Subject to eligibility
Salary
£24,937 to £26,598 per annum, pro rata.
Qualifications
* GCSEs in Maths and English
* NVQ 3 or relevant professional/ work experience
* Working knowledge and experience of Microsoft packages (especially Word and Excel)
* Public Sector (particularly NHS) or Commercial Temporary Staffing Agency experience
Knowledge and Experience
* Significant administrative experience in an Agency/HR/Recruitment/Operational/Commercial or Customer Service setting
* Understanding of administrative processes and systems in a busy environment
* Working in NHS Medical Staff Recruitment
* Understanding of issues relating to Medical Staff recruitment
* Knowledge of applicant tracking systems
* An interest and/or understanding of the NHS and/or NHSEi guidelines/directives
Other attributes
* Flexible approach to duties in order to support the Business Units in relation to Agency/Bank Team function
Skills and Aptitudes
* Effective communication and interpersonal skills, able to deal with all levels in the organisation in a confident and assertive manner
* Minute Taking
* Negotiation and influencing skills
* Commercial aptitude and commitment to saving money for the NHS
* Ability to provide a customer‑focused approach
* Maturity
* Ability to use persuasive and motivational skills
* Confidence when working with and influencing senior stakeholders
* Effective teamwork
* Ability to prioritise daily and longer‑term priorities, where there are conflicting demands
* Ability to handle conflict and manage challenging conversations and deliver difficult messages
* Work in a calm and professional manner when under pressure
* Ability to work to tight deadlines and maintain accuracy and attention to detail
* Numeracy and literacy skills
* Professional friendly demeanour with good customer service skills
* Flexible approach to duties in order to support the Business Units in relation to Agency/Bank Team function
* Team function
Application Notice
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
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