Job description:
Job Title: Administrator - ISA's
Department: Operations - ISA's
Location: Liverpool
Contract Type: FTC - 12 Months
The Role
Delivery of service excellence and protection of client assets
Compliant with regulatory requirements and company policies
Positive contribution to your teams new and existing initiatives
Outcomes of the Role
Provide a professional and reliable service for clients, investment managers, advisers, and product providers
Ensure you are adhering to the teams current SLAs and to all regulatory requirements
Accountable for administrative tasks within the team in line with the team's procedures manual
Ensure that you are actively participating in Continuous Improvement principals and the 4+1 habits. These include dynamic Visual management boards, appropriate team meeting involvement, continuous improvement through identification and resolution of issues, and standard operating procedures
Support the continuous improvement across the team leading to enhancements in efficiency and clients and customer experience (CX/UX)
Assist in User Acceptance Testing (UAT) of new and existing IT systems
Ensure that you are operating within the Group data governance framework and that data quality and integrity is maintained
Follow the conduct rules and act with integrity
Be aware of CASS related processes relevant to your team and that you escalate any issues to your manager
Build and maintain relationships with all stakeholders, both internal and external
Any other duties as required
Knowledge, Skills and Experience
Excellent organisational and time management skills
High level of accuracy and attention to detail with ability to grasp new tasks quickly
Strong written and verbal communication skills
Focus on delivering service excellence
Good working knowledge of Microsoft Office applications
A team player able to multi-task in a fast-paced environment
Ability to build constructive relationships with other members of staff at various levels
Adaptable, flexible, and able to accept responsibility for given tasks
A minimum of 5 GCSE's (grade A-C/ 5-9) including Maths & English
Experience of working as part of a team
Desirable: industry knowledge and an interest in the wealth management sector