Job Role
Style Advisor
Reporting to
Store Manager
Location
ME+EM, Harrogate
Contract type
Part time – 3 days per week, 7.5 hour shift patterns.
About the role
ME+EM is looking for a Part Time Style Advisor to join our retail team in our new store opening in Harrogate. Candidates must have the flexibility to work 7.5‑hour shifts. The Style Advisor is responsible for delivering an authentic and memorable service approach. You will work well in a dynamic team environment, communicate clearly, multitask and adapt to high and low traffic patterns.
About you
* Experience working in a fast‑paced, high‑volume environment
* Have a genuine passion for fashion and providing outstanding customer service
Your Responsibilities
* Provide the best experience through speed and accuracy.
* Represent the brand at all times by following the company dress code.
* Continually improve product knowledge and research products online.
* Navigate the customer, suggest alternatives or fulfill product requests within another store or online.
* Promote a "one business" mindset.
* Build organic and long‑lasting relationships with customers.
* Carry out personal styling sessions with confidence.
* Demonstrate confidence in styling, outfit building and recommendations.
* Escalate customer complaints to the management team.
* Maintain awareness of opening and closing duties and support when necessary.
* Operate tills confidently.
* Process transactions, refunds and telephone orders confidentially.
* Ensure data collection adheres to GDPR.
* Maintain high telephone etiquette.
* Maintain store visual merchandising standards.
* Replenish stock and keep the shop floor clean and tidy.
* Assist with deliveries and stock recalls.
* Take responsibility for personal H&S and ensure H&S processes are followed in store.
Employee Benefits
* 33 days annual leave for full‑time employees (25 days holiday + 8 bank holidays)
* A day off to celebrate your birthday
* Pension Scheme
* Group Life Insurance
* Employee Assistance Programme (EAP)
* Length of Service Award
* Refer a Friend Scheme
* Staff uniform for retail employees
* Generous Staff, Friends and Family Discount
* Annual Volunteer Day
* Cycle to Work Scheme
* Tech Scheme
* Eye Care Vouchers
* Real Living Wage Employer
* Employee‑led committees
* Social events and biannual parties
* Enhanced maternity and paternity package after 2 years of service.
Equal Opportunities Statement
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
J-18808-Ljbffr