Mercedes Benz of Loughborough – Customer Experience Expert
£6,346.67 (OTE £7,240) + Employee Benefits
10 hours per week, covering Saturday & Sunday
What we can offer you
* 33 days’ annual leave, including bank holidays (pro rata)
* Retail discounts that save you money every day
* Gym discounts, cash healthcare plans, and a cycle-to-work scheme
* Car discounts for new and used purchases and servicing
* Flexible pension scheme and Sharesave scheme to grow your savings
* Family-friendly policies that help you spend more time with the people that matter
* A wellbeing programme to support you and your family
* An annual celebration to recognise outstanding work
* A community volunteering day
Introduction to the role
The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart.
As a customer experience expert, you will be an ambassador for one of the world’s leading brands, you will guide the customer through their journey as the first point of contact in the Retail Centre, delivering on their needs and requirements, whilst providing a customer focussed, premium experience.
What you’ll do day to day
* Proactively approaching customers to offer help and advice based...