Student Journey & Records Management
> Oversee the full student journey including attendance, extensions, interruptions, withdrawals, and progression changes.
> Annual and monthly registration returns to the validating university
> Respond to student and tutor enquiries via phone, email, and face-to-face.
> Maintain the student record system with accurate and timely updates.
> Coordinate with the College team to ensure communication of all student movements.
Registry Communications & Administration
> Manage the Registry inbox ensuring responses within three working days.
> Set academic calendars and timetables in liaison with Programme Leaders and the Venue Manager.
> Release grades on Moodle and ensure accurate transfer to student record systems.
> Prepare papers and minutes for academic meetings including Research Ethics Committee.
Compliance, Policy & Regulation
> Maintain understanding of validating university regulations and Waverley Abbey College policies.
> Monitor student compliance with academic requirements.
> Contribute to audits and programme validation/revalidation. Assessment & Progression Boards
> Liaise with students regarding late or missing submissions.
> Coordinate marking progress with tutors.
> Prepare External Examiner documentation and grade sheets.
> Notify students of Assessment Board outcomes.
> Coordinate with Student Finance to resolve outstanding fees.
> Support graduation processes and eligibility checks.
General Duties
> Produce accurate and timely reports.
> Attend College meetings and events including Open Days and Graduation services.
> Run the monthly Extenuating Circumstances Panel.
> Liaise with Learning Support, Programme Leaders and Tutors.
> Line-manage Academic Administrators.
> Support ongoing development of academic processes.
> Participate in ongoing professional development.
Person Specification Education & Qualifications
> Educated to degree level (Desirable)
> GCSE Maths grade 5 or above (Essential)
> Fluent written and spoken English (Essential) Knowledge
> Understanding of the Higher Education sector (Essential)
> Knowledge of student administration processes (Essential) > Understanding of assessment and grading systems (Essential) Experience
> Experience using a Student Records database (Essential)
> Experience supervising staff (Essential)
> Experience providing excellent student/customer service (Essential) Professional Skills
> Proficient in Microsoft Office Suite including Excel and Word (Essential)
> Accurate written communication including minute-taking (Essential)
> Strong communication with stakeholders (Essential)
> High accuracy and attention to detail (Essential)
Personal Attributes
> Able to manage conflicting priorities (Essential)
> Proactive and self-motivated (Essential)
> Team-oriented with ability to motivate others (Essential)
> Able to explain policies clearly (Essential)
> Adaptable to departmental and organisational needs (Essential)
Ethos & Values
> Must be in sympathy with the Christian aims and ethos of Waverley Abbey College (Essential