Job Description
About Us
We’re a 24/7 reactive maintenance company serving clients across London, including managing agents, commercial properties, and business chains. Our mission is simple: fast, reliable, and professional maintenance services when clients need them most. We’re growing fast and are looking for an enthusiastic, organised team player to help us deliver exceptional service every step of the way.
About the Role
As a Customer Account Executive, you’ll be the first point of contact for job requests from our account-holding clients. You’ll coordinate everything from job logging to engineer scheduling, and ensure each maintenance job is completed on time and to a high standard. This role is perfect for someone with strong organisation skills, great communication, and experience in customer or account management; especially in a fast-paced or field service environment.
Key Responsibilities
* Respond to job requests via phone and email
* Log new jobs into our system quickly and accurately
* Schedule and allocate jobs to engineers
* Track job progress and keep clients updated
* Ensure engineers arrive on time, take photos, and provide accurate quotes
* Monitor job completion and close jobs on the system
* Raise and send invoices
* Handle any complaints or client feedback
* Maintain strong working relationships with clients
* Support monthly sales/revenue tracking and help hit team KPIs
What We’re Looking For
* Previous experience in customer service, account management, or scheduling (ideally B2B or maintenance-related)
* Excellent organisation and multitasking skills
* Strong written and verbal communication skills
* Comfortable using systems like Outlook, Excel, and CRM/job tracking tools
* Confident, proactive, and detail-oriented
* Able to work under pressure and manage multiple jobs at once
* Flexible to take on-call work
Why Join Us?
* Career progression in a growing startup
* Flexible working – split between home and office
* Be part of a high-performance, supportive team
* Enjoy a days off in lieu for weekend on-call
* Take initiative and make a real impact from Day 1
Schedule
* 40hrs (Shift Working: 9am-6pm and/or 12pm-9pm)
* On-call: Weekends every 3 weeks (with a days off in lieu during the week)
Salary
* £26,000 per year
* Performance-based bonuses available
Benefits
* Company pension
* Flexitime
* On-site parking
* Work from home can be arranged (once fully trained)
* Flexible working environment
* Paid holidays
* Career development opportunities