This is an exciting opportunity to work for a friendly team in an industry leading utility company. You will be joining a team of people who are united in achieving our corporate objectives and who are willing to go the extra mile to deliver excellent service to our customers.
As an equal opportunity employer, we welcome applications from all ages and backgrounds.
Key Responsibilities
* Training Support and Development - Proactively support the Customer Services and Operations Manager in assessing training requirements and compliance obligations across all CS operational areas, developing and delivering appropriate training solutions to ensure regulatory adherence and service excellence.
* Stakeholder Relationship Management - Develop positive and constructive relationships with key stakeholders and external training providers, regulatory bodies, and industry partners to ensure training programmes meet current standards and compliance requirements.
* Training Programme Design and Delivery - Actively support the design, implementation, and delivery of comprehensive training programmes for CS procedures some examples include call handling, Connection and Asset Maintenance planning, and emergency response protocols to ensure safe and compliant service delivery. Develop and maintain training materials that support CS staff ensuring they are equipped to deliver services that meet regulatory standards and customer expectations.
Further details can be found in the Job Description below:
Person Specification
Essential qualifications
* Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above
Essential Experience
* At least three years experience working in training delivery, instructional design or learning and development.
* At least one years experience developing training materials and procedures.
Whats in it for you?
1. a competitive starting salary.
2. an opportunity to earn a 6-9% on target annual bonus
3. you will receive 20 days annual leave plus 11