Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role overview
We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.
Responsibilities
* Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets.
* Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
* Creating a positive team culture through recruiting, training & continuously developing your staff.
* Building a motivated and high performing team, increasing chances of store success.
* Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally & commercially.
* Act as the point of contact for colleagues in the manager’s absence.
* Providing excellent customer service, addressing inquiries and resolving complaints professionally.
* Helping manage day-to-day operations, including opening and closing procedures.
* Supporting cash management tasks, such as processing transactions and reconciling tills.
* Participating in hiring, onboarding, and training new employees.
* Providing feedback and coaching to colleagues to improve performance.
* Supporting the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role objectives and KPI’s
* Contributing to achieving or exceeding the store's monthly sales target.
* Driving all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
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