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The Vindis Group is seeking to appoint an Head of Aftersales to join its team.
A Little Bit About Us:
As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company's heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.
Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently - whether individually, or by supporting a team environment.
In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK's National Learning Centre.
How we support our #Exceptional People:
All team members are provided with access to the following:
* An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
* A Life Assurance policy, at no cost to yourself.
* 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.
* Birthday Leave
Key Role Responsibilities:
* Leading your department in a clear, considered and appropriate manner, in line with the Vision, and building an accountable and progressive business unit.
* Effectively managing the resources at your disposal to achieve the required business objectives.
* Ensuring that your wider team has a clear understanding of the strategic direction of the department and the business in its entirety, and that this is effectively translated into clear and championed visions and strategies.
* Championing the effective and accurate usage, and compliance with, all systems and processes.
* Demonstrating your department's consistent adherence to the Vindis Group's Aftersales Experience; ensuring that every element is executed robustly and consistently.
* Having a clear, understood and robust approach to personal development and performance measurement across your department, ensuring that all employees within your department have received the coaching and training needed to be able to conduct their roles effectively, and to develop into specialists within their chosen areas.
* Championing and maintaining a culture of customer service excellence.
Prerequisites:
* Previous relevant experience required
* Previous motor industry experience preferable
* Good communication skills
* Customer facing experience preferable
* Good attention to detail
* Full UK driving licence required
This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.
We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.
If you have any queries in regard to this role, please contact the Recruiting Manager, via [email protected]
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