Role Overview
* Job Title: Patient Services Specialist
We are seeking a dedicated and customer-focused individual to join our team as a Patient Services Specialist. As a key member of our clinic team, you will play a vital role in ensuring our patients receive exceptional care and support throughout their treatment journey.
Salary and Benefits:
* A competitive salary and bonus structure
* Ongoing training and development opportunities
* Free eye tests and discounted prescription eyewear
* Pension scheme and 29 days annual leave
Key Responsibilities:
* To provide excellent patient communication and support prior to, during, and after treatment
* Assist with patient consultations and health questionnaires
* Scan patients' eyes using state-of-the-art equipment for full health checks
* Maintain accurate patient records and schedule treatment appointments
* Discuss finance options and introduce patients to our optometrists
Requirements:
* Strong organisational skills and ability to multitask
* Excellent communication and interpersonal skills
* Ability to work effectively in a fast-paced environment
* Passion for delivering world-class customer service
Benefits of Working with Us:
* A dynamic and supportive team environment
* Ongoing training and development opportunities
* A range of employee benefits and discounts
* The opportunity to make a real difference in the lives of our patients