Aftersales Call Advisor
The Trade Centre Group has a fantastic opportunity for an Aftersales Call Advisor to join the UK's largest independent used car supermarket. We are looking for motivated and professional individuals who strive for the very best level of service in all aspects of work.
Company Benefits
* 22 days holiday entitlement
* Extra day off for your Birthday
* Recognition of Long Service every 5 years
* Online Benefits Portal – including discounts, cashback, and Healthcare Cash Plan
* Discounted car buying scheme
* Cycle to work scheme
* Financial wellbeing support and resources
* Mental health support and resources
* Free eye tests and discounted glasses
* Engagement events and Celebration days
Requirements
* Great communication skills and build rapport with our customers
* Previous experience within this position would be an advantage – but not essential
* Flexible team player - able to undertake new tasks and use initiative to support aftersales team during busy periods.
* To always be well-presented with a desire, character, and attitude to succeed
Role and Responsibilities
* Be customer focused - develop rapport and maintain excellent relations with our customers
* Liaise directly with customers to answer their queries including taking telephone enquiries and providing progress updates
* Ensure that all the relevant records and administrative processes are completed
* Manage and follow up all work in progress on customer vehicles.
* Role includes weekend work
Why choose us?
Across our showrooms, we have a wide range of dynamic teams who each bring their own strengths and personalities to the table, helping us to drive our business forward. As we continue to grow it's increasingly important that we all stay focused on the same goals and uphold our company values:
TEAMWORK – INTEGRITY – SERVICE – PASSION – COMMUNITY
Any job applicants will receive equal treatment in the recruitment process. We encourage applications from all walks of life. To give back to our employees and create a culture we're proud of, we offer plenty of company perks and benefits.
Established in 1999 and with over 600 employees across all our UK showrooms, we pride ourselves on offering our employees support and opportunity for growth within the motor trade and are committed to promoting a diverse and inclusive community within our work force. If you are ready for a new challenge and join us as an Aftersales Call Advisor, we would love to hear from you