Temporary Tenancy Management Support Officer/ Amin - Housing Services
Reference no: OCC TCL 0008 7AE7 / 1
Pay Rate: up to £18.05 per hour PAYE depending on experience
37 Monday – Friday, normal working hours
This opening assignment is for 2-3 months
City: OXFORD
Hybrid working - needs to be sufficiently mobile too support the Tenancy Management officers across the city and surrounding areas.
Generate reports for Tenancy Update visits, Welcome visits and other required reports. Produce associated paperwork for Tenancy Management Officer visits. Scan and index paperwork to the tenancy management digital files.
Key Responsibilities
* Carry out tasks associated with Lagan (CRM) service requests including booking appointments, provision of forms and literature and responding to information requests
* Answer general enquiries to the Tenancy Management team email address or redirect cases to officers as appropriate
* Produce mail merge letters as required
* Administer and be responsible for the inspection and letting of all residential garages owned by the City Council within Oxford and Abingdon, including site visits, ordering repairs, viewings and licence agreements.
* Responsible for the administration of the parking permit scheme in the City council residential parking areas
* administer the mutual exchange scheme (currently Homeswapper)
* Administer the Caution List, including updating of the Northgate and Servitor systems
* Facilitate meetings on behalf of the Landlord Services managers, including Introductory Tenancy appeals
* Be responsible for the verification of utility invoices payable on void properties, communal housing locations and garages areas, including dealing with disputes, assisting customers and making payments.
* Deal with service related invoices on the Agresso P2P system
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
#J-18808-Ljbffr