Systems Support Analyst - 34,000/ 38,000 - Liverpool
Principal IT are proud to be partnering with a well-established organisation in the Liverpool area to recruit a Systems Support Analyst. The successful candidate will join a collaborative Systems & Technology team, supporting core infrastructure, user systems, and data reporting capabilities.
The Systems Support Analyst supports the Systems & Technology Department across IT infrastructure, systems support, and data reporting. The role works closely with the Head of Systems & Technology and other IT team members to maintain technology systems, support users, and assist with data analysis and reporting.
Key Responsibilities
* Provide 1st line IT support for system users, including troubleshooting Office 365 and other applications.
* Assist with the deployment, monitoring, maintenance, and upgrading of IT systems, hardware, and software.
* Support IT infrastructure, including servers, networks, applications, and security.
* Ensure system security and data protection in line with relevant policies and regulations.
* Install and maintain Microsoft software and other business applications.
* Enforce IT policies, procedures, and best practices.
* Create reports, dashboards, and data visualisations using analytics and BI tools.
* Support data validation, cleansing, and automated data processes.
* Monitor and maintain data quality.
* Assist with ad-hoc IT projects and training when required.
Key Skills
* Strong knowledge of Microsoft technologies (Azure, Active Directory, SQL).
* Understanding of networking and IT infrastructure.
* Experience with databases, reporting, and BI tools (preferably Power BI).
* Strong Excel and Office 365 skills.
* Excellent organisation, attention to detail, and documentation skills.
* Good communication and teamwork abilities.
* Adaptable with a willingness to learn.
Qualifications & Experience
* Degree in a relevant subject.
* 3+ years' experience in a similar role.
* Experience providing 1st line IT support.
* Experience with databases and reporting.
* BI/reporting platform experience preferred.
Benefits & Schedule
* On-site parking
* Office-based: Monday-Friday, 9:00am - 5:30pm
* Salary: 34,000/ 38,000.
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