Trade Outlet is going from strength to strength, serving more customers with more bargains than ever before. As such, we would love to welcome some new members to the team to help us process the questions we receive from customersby phone and email.
Working in our brand new Ellesmere Port headquarters, you willwork alongside colleagues in a number of different departments to help answer queries that are raised by our customers. You will answer telephone calls and emails to provide advice and solutions to customers, escalating issues to management when required.
You will review helpdesk tickets created by our online buyers and liaise with the online retail team to ensure that our customers receive a great buying experience.
We would especially welcome applications from individuals with a polite, confident, and professional manner who possess experience working in a similar role.
The salary for this position is £23,015 per annum. Working hours are Mon - Fri, 9am - 5pm, with a 1-hour lunch break.
Responsibilities
* Answer telephone calls
* Respond to customer emails
* Solve problems when possible
* Identify correct colleagues to discuss customer queries with
Must Have
* Polite and professional attitude
* Can-do attitude and ability to solve problems
* Friendly personality
Nice to have
* Experience in a similar role
* Interest in retail
* A familiarity with UK Consumer Rights legislation
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