Description
We are seeking a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates to achieve sales, customer service, and operational targets.
The ideal candidate will have proven leadership, coaching, and business management skills gained in a fast-paced retail environment. This role offers an exceptional opportunity to act as the CEO of your store.
You will be responsible for creating and executing an agile business plan aimed at recruiting and retaining customers through strategic targeting, impactful in-store events, excellent customer relationship management, and leading a high-performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their potential, this could be the perfect role for you and a step toward a long-term career with a leader in prestige beauty.
Many of our field executives and senior managers started their careers at the point of sale. This first-level management role, with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, will equip you with versatile skills to advance within the beauty industry.
Our culture values diversity of thought and people. We offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
Qualifications
* Effective verbal and written communication skills with excellent interpersonal abilities.
* Strong customer service skills and the ability to win people over.
* Results-oriented with a high drive to meet objectives and standards.
* Goal-oriented, pursuing objectives beyond expectations.
* Ability to identify and support others' development needs.
* Anticipates and meets customer needs with tact and diplomacy.
* Capable of guiding team performance while holding team members accountable.
* Ability to cultivate and maintain extensive informal networks.
* Models respectful, helpful, and cooperative team qualities.
* High attention to detail and organizational skills.
* Ability to work autonomously and contribute to team efforts.
* Proactive and positive approach to work and tasks.
* Maintains confidentiality, tact, and discretion when interacting with people.
Qualifications / Knowledge:
* Retail sales experience.
* Team leadership skills.
* Experience level dependent on store size.
* Experience in strategic planning and execution.
* Ability to develop financial plans and manage resources.
* Working knowledge of computerized systems, including email and Microsoft Excel.
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