Summary Spring Gardens Surgery are offering an experience to work alongside the Operations Manager, which offers unique skills to be learnt. A variety of work within the admin team in order to develop the candidate. Wage £14,722.50 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday to Friday, 08:30 - 16:30. Half hour unpaid lunch break. 37 hours 30 minutes a week Start date Monday 10 November 2025 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Summerising of incoming medical records Assist with registrations and collate information for the business contacts Patient engagement and any other duties as required. Where you'll work SPRING GARDENS HEALTH CENTRE PROVIDENCE STREET WORCESTER WR1 2BS Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider HEART OF WORCESTERSHIRE COLLEGE Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule Majority of the training will take place at Spring Gardens Medical Centre Sessions will take place one day a month at the Worcester Campus and online weekly sessions in the workplace More training information Business Administrator Level 3 Apprenticeship Standard One day a month paid release to college in Worcester 6 hours per week set aside to complete off-the-job training and college work Requirements Desirable qualifications GCSE in: Maths and English (grade 4 (or Equivalent)) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Administrative skills Logical Team working Non judgemental Patience Physical fitness Enthusiasm Other requirements DBS Check The successful candidate needs to be aware of GDPR and the importance of confidentiality. Please note that once a month the candidate will have to attend college at Heart of Worcestershire College at the Worcester Campus. About this employer At Spring Gardens Medical Practice, rooted in the heart of Worcester, we’re committed to delivering safe, compassionate, and patient-centred care shaped by the needs and values of our diverse community. https://www.springgardensmedicalpractice.co.uk/ (opens in new tab) After this apprenticeship Skills and Knowledge to move across the NHS. Possibility of full time employment on completion of apprenticeship Ask a question The contact for this apprenticeship is: HEART OF WORCESTERSHIRE COLLEGE Sue Portsmouth sportsmouth@howcollege.ac.uk 01527572684 The reference code for this apprenticeship is VAC1000347204.