Resident Liaison Officer (RLO) £32,000 - £36,000 per annum Social Housing Full-time | Permanent Brighton Resident Liaison Officer (RLO) vacancy based in Brighton. This is a fantastic opportunity for an experienced RLO to join a long-established main contractor delivering high-quality planned maintenance schemes where resident engagement is central to project success. The role Resident Liaison Officer (RLO) activity across social housing planned maintenance and refurbishment projects in Brighton Managing daily resident communication, engagement, and issue resolution always ensuring a professional and non-adversarial approach Supporting site teams in delivering works safely, on time, within budget and to high quality standards across occupied properties Coordinating and delivering resident visits, surveys, property condition checks, and communication packs before and during works Liaising closely with Site Managers, clients, and residents to ensure smooth programme delivery and high levels of customer satisfaction Requirements Proven experience as a Resident Liaison Officer (RLO) within social housing planned maintenance or refurbishment – essential Strong communication skills with ability to confidently manage residents, complaints, and vulnerable customer situations Experience working within a main contractor environment on live occupied housing sites Strong organisatio...