Job Description
Blaze Networks — now proudly part of the Communicate Technology Group — is growing! We’re on the lookout for a talented and reliable Level 2 Support Technician to join our dynamic support team. You’ll be the go-to expert for 2nd line issues, helping resolve technical problems across a range of environments, supporting end users remotely, and ensuring our clients get the exceptional service we’re known for.
What you’ll be doing:
* Provide 2nd line support for incidents and service requests
* Troubleshoot across Windows Servers, laptops, desktops, mobile devices, and printers
* Deliver remote support to customers and internal users
* Work through your ticket queue in line with SLAs
* Help maintain and improve internal documentation and processes
* Champion customer satisfaction at every stage
What we’re looking for:
Technical skills:
* Strong knowledge of Microsoft operating systems and Microsoft 365 administration
* Familiar with Active Directory, Group Policy, and basic firewall concepts (FortiGate a bonus)
* Good understanding of LAN/WAN, TCP/IP, and networking principles
* Confident setting up, diagnosing, and repairing PC hardware
Soft skills:
* Calm and capable in high-pressure situations
* Excellent verbal and written communication skills
* Organised, logical, and solutions-focused
* Able to work independently and collaboratively
* Full UK driving license and access to a vehicle
Why join us?
As part of the Communicate Technology Group, Blaze Networks offers the energy of a growing business backed by the stability and scale of a wider tech group. You’ll be exposed to modern infrastructure, exciting challenges, and have real opportunities to grow your career.