£13.70 per hour | Full-Time | 6.30am to 6.30 pm
Shift pattern:
2 days on, 2 days off and 3 days on - week 1
2 days off, 2 days on and 3 days off - week 2
Are you calm under pressure, highly organised, and confident making decisions independently? We have an exciting opportunity for a Skilled Co-Ordinator to join our Operations Team, playing a vital role in keeping our services running smoothly outside of standard hours.
This role is ideal for someone with excellent communication skills, a professional telephone manner, and a strong eye for detail. You'll work independently during your shift, responding to incidents, supporting colleagues, and ensuring accurate reporting at all times. Full training on our in-house systems will be provided.
What You'll Be Doing
* Managing incoming calls, prioritising and responding in line with company procedures and industry requirements
* Accurately recording incidents and events using company systems and reporting tools
* Conducting employee welfare calls and resolving dropped shifts or absence cover
* Monitoring CCTV and reporting anything out of the ordinary
* Liaising with mobile response units to ensure effective incident handling
What We're Looking For
* A genuine passion for delivering excellent customer service
* Strong problem-solving skills with the ability to multitask and prioritise effectively
* Clear, confident communication skills (both written and verbal)
* A polite, professional telephone manner
* Strong IT and administrative skills with excellent attention to detail
* Professional and confident working independently
What We Offer
* Competitive pay of £13.70 per hour
* Full training on all systems and procedures
* 28 days holiday (pro rata for part-time roles)
* Company contributory pension scheme
* Full uniform provided
* A supportive and inclusive working environment
If you feel this opportunity matches your experience and aspirations, we welcome your CV and a covering letter detailing the skills, knowledge, and personal qualities you can contribute to our team.
We are committed to creating a workplace where everyone can thrive. We value diversity and ensure all employment decisions are based on skills, experience, and potential, free from discrimination or harassment.