Steven Eagell
Assistant Service Manager (12 Maternity Cover)
Canterbury
Join a Leading Automotive Brand – Exciting Opportunity with the Steven Eagell Group
Are you ready to build a rewarding career with one of the world's largest automotive brands? The Steven Eagell Group, Europe's largest Lexus and Toyota retailer, is looking for a dedicated Assistant Service Manager to join our Toyota Canterbury team. With 43 locations across the South East, East of England, and West Midlands, we are proud to be an award-winning employer committed to customer satisfaction.
About the Role
As Assistant Service Manager, you will play a key role in supporting the Service Manager to lead a dynamic team. This is an exciting opportunity for someone with service department experience, strong communication skills, and a passion for the automotive industry.
Key Responsibilities:
* Lead the service team by setting an example and ensuring high standards of customer service, aligned with Toyota's brand values.
* Work closely with Sales, Parts, and Administration teams to ensure seamless service delivery.
* Achieve service targets and promote continuous improvement in the department.
* Monitor and enhance service processes to increase customer satisfaction and profitability.
* Oversee the day-to-day operations of the Service Department, including managing workshop loading and labour sales.
* Ensure effective training and development for all team members and support recruitment efforts.
* Handle customer complaints and resolve issues promptly, ensuring customer loyalty.
* Manage warranty claims, sub-contracted Body Shop operations, and supplier negotiations.
* Collaborate with the management team to ensure smooth operations across the dealership.
What We're Looking For:
* Experience in a service department, with strong leadership abilities.
* Excellent communication skills and a passion for providing top-notch customer service.
* A proactive approach to team development and continuous improvement.
* Enthusiasm for the automotive industry and Toyota's commitment to excellence.
In return:
* Full-time, permanent position
* Car Benefit Scheme (after successful completion of probation period)
* Comprehensive training provided.
* 25 days of holiday (+ Bank Holidays)
* Company pension scheme
* Staff discount scheme
* Sick pay
* Health and wellbeing programme
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Privacy Notice: At the Steven Eagell Group, your privacy is important to us. We will use your information only for processing your application. You may opt-out at any time by emailing If you don't hear back within 2 weeks, please assume your application was unsuccessful. Thank you for considering a career with us.
Job Type: Full-time
Pay: £30,000.00-£45,000.00 per year
Benefits:
* Employee discount
* On-site parking
* Sick pay
* Store discount
Experience:
* service manger: 1 year (required)
Work Location: In person