Description Service Operations Engineer in Service Operations, Technology Directorate 12 Months FTC x2 Full time Location - London ONLY Flexible Working Options This 12 month role is open to flexible working patterns, these may include: Part time Ability to adapt calendar as needed, this could be to fit in the school run, gym, or appointments Working from abroad policy (subject to approval and policy within the team) A Day in the Role A typical shift begins with a handover from the previous team, where you’ll review any incidents or important updates. This may include needing to coordinate with another support team to work on equipment within the Data Centre. Once the handover is complete, you’ll move on to day-to-day operational duties such as system monitoring, starting or closing applications, and running batch suites. If you are on an overnight shift, you might receive an alert about an incident affecting one of our core systems. In such cases, you may need to contact the on-call support team or raising to your shift leader if the incident falls into the Major Incident Space. Next, you’ll deal with an out of hours Service Desk call, supporting a locked-out device. After resolving the incidents, if you’re in the office, you might take a break and have lunch with colleagues. Later in the day, you will continue supporting in system monitoring or liaise with our smart hands service that provide support in two of our data centres. Next you may look at some training or update some documentation to finetune steps you need to take when you receive a certain alert, ready for handover to the next shift. Role Requirements We’re looking for someone eager to develop or build on experience in a 24×7 operations environment with strong problem‑solving skills and a collaborative attitude. Minimum Criteria We’re looking for someone who has the following key skills and experience: Any knowledge of operational procedures An understanding of the request, incident, problem and change management process Essential Criteria We are interested in hearing from candidates who have the following capabilities: The ability to be flexible and to cope with and handle change Experience of working in small close-knit teams and must have a good team work ethic Ability to work under some pressure and deliver to timelines Desirable Criteria It would also be beneficial, but not necessary, to have some of the following: Experience working in or knowledge of a Data Centre Environment Experience in using Control-M Understanding SCOM or Splunk An understanding of Storage Area Networks An understanding of Server infrastructure Commvault Enterprise Backup Experience in using, and sharing knowledge of Microsoft tools such as MS Forms, MS Teams or Power Automate Don't hesitate to apply if you don't meet all the essential criteria! We value diverse perspectives and believe that different backgrounds can contribute to our team's success. How This Role Fits into the Wider Bank This role is part of the wider Operations Command Centre, under Service Operations which is responsible for the upkeep and management of all Bank Data Centre’s (located at Threadneedle Street, Debden, Moorgate, Cody Park and Spring Park). The Bank is in the middle of a huge journey moving from on-premises infrastructure over to Cloud and newer data centres, and as a result the Service Operations team are learning new skills to support this. The Operations Staff work on a 12 hour, 24x7 shift pattern. (This will include weekends and Bank Holidays). Operators work on a rota basis, at two of the Bank’s Data Centre Sites based in London and Debden, there is also the option to work from home by agreement with the relevant Shift Leader. Additional Information You shall be required to work 14 12-hour shifts over a rolling 5-week period under a 24 hour, 7 day a week shift pattern. This shall consist of a mixture of day (8am to 8pm) and night (8pm to 8am) shifts including weekends and Bank Holidays (excluding Christmas Day) on a rostered basis. Under the shift pattern, the last shift worked on Christmas Eve shall commence at 8pm and the first shift worked on Boxing Day shall commence at 8am. You shall also be required to cover other shifts for leave or sickness for which you shall be paid overtime accordingly. Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application. Salary and Benefits Information We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate. London salary £33,600 - £37,800 In addition, we also offer a comprehensive benefits package as detailed below: Currently a non-contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time. A discretionary performance award based on a current award pool. An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits. Private medical insurance and income protection. National Security Vetting Process Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice. The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis. The Application Process Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. The assessment process will comprise of two interview stages. This role closes on 7 April 2026 Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.