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Main area Radiology Administrator Grade Band 3 Contract Permanent Hours
* Part time
* Flexible working
22.5 hours per week (24.50 hours per week) Job ref 360-IC-10653-A
Department name West Herts - General Staffing Site St Albans City Hospital Town St Albans Salary £26,240 - £27,928 pa inc HCA pro rata Salary period Yearly Closing 31/12/2025 23:59
Job overview
Join our growing Admin and Clerical Team!
Our service is growing, and we are excited to announce upcoming opportunities to join our Radiology Clerical team at St Albans City Hospital.
This role is perfect for those with strong communication skills who thrive in a close-knit team environment while also collaborating with a wide range of professionals across the hospital.
As part of this team, you'll provide vital administrative and clerical support for ultrasound and other imaging services.
If you have experience in a customer-facing role and are interested in a rewarding NHS career, focused on patient support, this could be the perfect opportunity for you.
Main duties of the job
Welcoming patients and service users to the department.
Booking patients in for their examinations and directing to the relevant sub waiting areas.
Arranging Ultrasound and other appointments in line with clinical pathway targets.
Answering telephone queries and other general clerical duties.
Working for our organisation
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.
We are building on the success of our award‑winning virtual hospital and re‑imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.
Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
We kindly invite you to consider submitting an application.
If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for a full list of duties and details about the role.
****** IMPORTANT INFORMATION - PLEASE READ ******
Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
Person specification
Education and qualifications:
* NVQ3 Customer Care or equivalent experience in a customer facing environment or a willingness to work towards an NVQ3.
Knowledge:
* Competent in Microsoft Office programs.
* Understanding of information governance issues and how to manage confidential patient information and Data Protection Act.
* Knowledge of Patient Administration Systems, e.g. CRIS, Clinicom, EPR & CERNER.
* Understanding the Trust’s policy on equality/diversity and Health & Safety policies.
Experience:
* Experience of working in a customer orientated environment.
* Experience of working in an administrative role and office protocols and procedures.
* Experience of handling confidential information.
West Hertfordshire Teaching Hospitals NHS Trust provides acute healthcare services to a core catchment population of approximately half a million people living in west Hertfordshire and the surrounding area. The Trust also provides a range of more specialist services to a wider population, serving residents of North London, Bedfordshire, Buckinghamshire and East Hertfordshire.
As an employer of nearly 6,000 people the Trust is one of the biggest employers in the area and sees nearly a million patients each year.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
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