An exciting opportunity has arisen for enthusiastic and well-motivated individuals to join the Radiology Team as a Service Manager. The post will be based at York Hospital.
The Radiology Department consists of five admin teams and requires close liaison with our Radiographers and Radiologists to deliver a high quality service for our patients. We have in the region of 2000 elective patients attending for imaging on our York and Selby sites each week. In addition to this we also provide a 24/7 acute service to emergency admissions through CT and X-ray.
Responsibilities
* Provide successful and structured management support on a daily basis, with the main focus being the management of day‑to‑day operational issues, ensuring the smooth running of all the department's services.
* Assist the Operational Manager in the maintenance and development of appointment systems and administrative functions.
* Support the Operational Manager in investigating and responding to patient complaints and concerns, in an appropriate and timely manner, in accordance with Trust policy.
* Be responsible for monitoring of patient pathways, including undertaking activity and waiting list monitoring for both outpatient and inpatients to enable the specialty to meet access targets.
* Develop the Admin Coordinators, Team Leaders and their teams through robust training, coaching and feedback, to develop a robust service provision and opportunity to develop and grow.
* Line‑manage a team of secretarial and administrative staff, acting as an appointment panel member, recruitment, conducting personal development reviews and dealing with the initial or subsequent stages of disciplinary, grievance, sickness absence and performance issues.
* Ensure that appropriate training is delivered to staff and that individual staff members' work allocation is managed effectively and reallocated as required to best meet the needs of the service.
For further information on working for our Trust, please visit: https://yorkhospitals.pagetiger.com/hdjgxd
Benefits
* Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
* 27 days holiday rising to 33 days (depending on NHS Trust service).
* A variety of different types of paid and unpaid leave covering emergency and planned leave.
* Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
* NHS Car Lease scheme and Cycle to Work scheme.
* An extensive range of learning and development opportunities.
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers.
Working for the Trust
Across our organisation, people are guided by values that were co‑developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
This advert closes on Tuesday 17 Mar 2026.
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