Posted: 14 June
The role
A leading recruitment agency is seeking a Triage and Research Officer to enhance customer service and manage complaints effectively. You will triage written and verbal service complaints, assess risks associated with these cases, and ensure compliance with legislation. Your role will involve recording and maintaining accurate data while assisting in improving the department's performance. Ideal candidates will have strong analytical and communication skills, and adaptability to changing environments. Embrace the organization's values in all service delivery aspects.
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