About this role
We are seeking an IT Support Engineer to provide technical support for a leading healthcare technology company.
About our end-client
Our client is a pioneer in healthcare innovation, specializing in advanced medical diagnostics, imaging, and patient care solutions. Their cutting-edge technologies empower hospitals and clinicians worldwide to deliver precision medicine, improving patient outcomes on a global scale.
Key Responsibilities:
* Technical Support - Provide on-site and remote IT support with a focus on efficiency, professionalism, and discretion.
* Hardware and Software Management - Install, configure, and troubleshoot hardware (laptops, mobile devices, AV systems) and software (Windows OS, MS Office, VPNs).
* IT Asset Management - Manage IMACDs (Installs, Moves, Adds, Changes, Disposals), data migrations, and device refreshes.
* Smart Hands/Eyes Support - Offer support for network, server, and voice infrastructure teams.
* Ticket Resolution - Resolve IT tickets within SLAs, coordinate with vendors, and ensure compliance with security protocols.
* On-Call Support - Provide on-call support (rotational basis) and assist with off-site events when required.
Qualifications:
* 3+ years of hands-on IT support experience, including executive-level (C-suite) support.
* Strong technical expertise in Windows OS (including Windows 11), Office 365, mobile devices, and basic networking.
Required Skills:
* Certifications: CompTIA A+ or Microsoft Certified Professional (MCP) preferred.
* Soft Skills: Excellent communication, problem-solving, and ability to lift 30lbs.
* Flexibility to travel to nearby sites as needed.
Benefits:
* Competitive salary.
* Opportunity to work with advanced healthcare technology and high-profile users.
* Career growth within a global IT environment.
* Supportive and collaborative team culture.
If you're an IT professional looking to grow your career while supporting life-changing healthcare solutions, we encourage you to apply today.