Overview
Customer Service Agent – Reference: SEP20259769 | Location: Glasgow | Expiry date: 2025-09-30 08:35:00.000
We are excited you have visited our Careers page. We are seeking talented individuals who are excellent in their field and possess the skills to help us meet future business challenges.
Job summary: We’re here to keep people moving, that’s what we do. As a Customer Service Agent, you play a key role in delivering award-winning service directly to customers and ensuring our vehicles are where they need to be, when they need to be there.
Responsibilities
* Be at the centre of a busy, fast-paced Auxillis branch, delivering excellent service with a smile as a first point of contact for customers.
* Confidently manage more than one task at a time: resolve customer rental queries, administer customer accounts, and oversee daily vehicle movements in and out of the branch.
* Ensure smooth operations and contribute to a high standard of customer experience.
Qualifications and requirements
* Full UK or EU Driving Licence (required).
* No previous industry or vehicle rental administration experience is required; proven induction training will be provided.
* Strong customer service skills, solid administration capability, and a calm, “can-do” attitude.
Benefits
As a Customer Service Agent with Auxillis, you will receive a competitive package including a great basic salary and extensive benefits:
* Fantastic quarterly bonus scheme (up to £1,387 pa OTE)
* Starting with 24 days annual leave, rising to 26 days with service, plus the option to buy or sell an extra 5 days each year; public holidays and a birthday bonus day off
* Free life assurance (2 x salary)
* Well-being services (24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance)
* Exclusive colleague-only vehicle-leasing schemes
* Pension and Save-as-you-Earn share scheme
* Benefits App with retailer discounts and cashback
* Wagestream App for financial wellbeing and pay access
We are part of ZIGUP, a leading provider of integrated mobility solutions across the UK, Ireland, and Spain. Join an industry-leading business supported by inspiring people and leaders who enable you to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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