We are seeking an experienced Workplace Services Manager to lead the delivery, performance, and continuous improvement of core workplace operations for this London based Law Firm. This role requires a hands-on leader with strong operational oversight, a commitment to service excellence, and the ability to manage multiple service lines, suppliers, and projects.
The successful candidate will bring a proven track record in facilities, Health & Safety and workplace services leadership, with the confidence to drive high standards and support business-critical initiatives including transformation projects and workplace enhancements.
Key experience required:
* Proven experience in workplace, facilities, health & safety within the legal industry is required.
* Strong track record managing both in-house teams and outsourced service providers
* Experience overseeing services such as mailroom, reprographics, records management, and floor support
* Demonstrated ability to manage supplier relationships, contracts, and service level agreements
* Solid knowledge of health & safety, compliance, and business continuity (IOSH/NEBOSH or equivalent)
* Experience supporting workplace projects
* Excellent organisational skills with the ability to manage multiple priorities and deadlines
* Strong stakeholder management and communication skills
* Experience with budgeting, cost control, and identifying service improvements