Overview
As a Corporate Administrator you will play a critical role in supporting the Business Development Team to provide administrative support to our growing Corporate Customer base. You will be working under the direction of the Corporate Administration Manager, delivering day-to-day corporate admin duties, problem solving and responding to unplanned demands, while liaising with internal and external stakeholders to ensure contractual obligations are met to the highest standard.
Responsibilities
* Working closely with ERC to support faults and escalate if required to aid resolution.
* Co-ordinating corporate clients data cleansing in line with TSA standards.
* Sending daily email messages to scheme managers (Mon to Fri).
* Coordinate data with Finance to ensure the corporate customer is invoiced correctly.
* Work with relevant departments to ensure complaints SLAs are being met.
* Identify improvements to streamline and make processes more efficient.
* Produce statistical information and reports as requested.
* Deal with telephone calls and provide advice and assistance appropriate to the nature of the request from our corporate customers.
* Manage mailboxes to deliver a high standard customer service by answering emails promptly, addressing enquiries and responding in a courteous manner.
* Ensure precise information is taken and accurately input within Taking Care ERC platforms.
* Monitor high intensity callers to aid the appropriate support for the service user.
* Process corporate customers referrals, faults, and collections.
* Support (if required) the onboarding of new customers.
* Support other administration duties as and when required.
Development and Qualifications
* Proven experience of providing high-quality administrative support (essential).
* Previous experience in a TEC environment.
* Knowledge and experience of working in a team.
* Effective and clear communication skills; both written and oral.
* Able to deliver and complete tasks within deadlines and to a high standard.
* Excellent organisational skills and the ability to focus and prioritise tasks.
* Experience of organising and coordinating documents and reports.
* A basic DBS Check will be required.
About Us / Our Culture
Caring for our customers is at the heart of everything we do. We love what we do and are proud of the service we provide to make a difference to our customers’ lives by providing them with independence and security.
We are part of AXA Health and have huge ambitions to grow and enable people to live more happily and healthily in their own homes.
At Taking Care you will feel valued as an employee. We have a unique culture and we want to recruit people who share our values and who can contribute to our continuing growth.
We promote a culture that recognises, develops and rewards talent; each individual within our business is important to us and their contribution to the business success.
Our ambition for growth means we have lots of opportunities to join the team - for you to bring your skills and experience and make a positive impact on how we develop our business.
Taking Care has solid foundations with over 35 years' experience and a set of values that run through everything we do. As part of the AXA Group, Taking Care provide around-the-clock TEC services to over 100,000 people throughout the UK. We are passionate about the instrumental role that TEC plays in allowing individuals to live independently in their homes for longer. At the heart of Taking Care are our Emergency Resolution Centres (ERCs). We also deliver our service in partnership with several local authorities and housing associations.
Our people help us support our most vulnerable customers, and in return we want to support them. We are continually looking at ways we can improve how we look after our people and recognise the great work that they do.
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