Job Description
We are looking for someone who can confidently oversee day-to-day operations, build strong relationships with customers and staff, and ensure compliance with company policies and procedures. This is a mobile position, requiring regular planned visits and a proactive approach to supervision and performance management.
Key Responsibilities
1. Provide day-to-day supervisory management of KAN front-line Cleaning Placemakers.
2. Conduct regular planned visits to each Placemaker (minimum every 6 weeks).
3. Assist the Sector Manager with recruitment and vetting, ensuring full compliance and vacancies filled within 48 hours.
4. Ensure Placemakers follow company procedures and policies in line with the Employment Handbook.
5. Maintain strong working relationships with customers and internal colleagues.
6. Oversee consumable stock control and ensure storerooms remain tidy and well maintained.
7. Conduct audits according to agreed frequencies.
8. Ensure correct use of T&A systems and manage training or performance issues where required.
9. Complete fortnightly payroll for each employee.
10. Ensure holiday and absence coverage using approved agency suppliers, maintaining agreed SLA performance.
Professional and Personal Competencies/Qualifications
11. Previous experience as a Cleaning Supervisor is essential.
12. Strong knowledge of cleaning operations and related activities.
13. Understanding of end-to-end work order management.
14. Ability to communicate effectively with and support front-line colleagues.
15. Strong customer focus with the ability to manage client expectations and deliver customer-centric solutions.
16. Excellent communication, problem-solving, and customer service skills, including experience managing remote teams.
17. Ability to manage multiple priorities and projects effectively.
18. Strong relationship-building skills with internal stakeholders.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.