This is an exciting opportunity for the right person to work with current and former rough sleepers and support them to secure and sustain accommodation. You will be part of a busy team based at the Rough Sleeping Hub, provided by HNAS, which deals with customers both face to face and by telephone. You will support the Rough Sleeping Team and the Rough Sleeping Operational Manager to deliver a safe and effective daily drop-in service for rough sleepers, ensuring their needs are met in a welcoming and trauma-informed environment. The Rough Sleeping Hub is open seven days a week, including all bank holidays, and accordingly you will work on a rota that enables this level of provision. Rough Sleeping Navigators provide specialist advice and support around housing issues, working with and developing bespoke housing plans for the most entrenched individuals who are rough sleeping, and who will likely have multiple and complex needs. They frequently work with people who experience additional barriers to accessing accommodation and services, and who may be distrusting of professionals and therefore struggle to engage with them. The role of the Navigator is to build positive working relationships with the service users on their caseload, enabling and empowering them to overcome those barriers.