Account Manager
Birkenhead - Hybrid or Remote
Do you want to help shape software that affects thousands of lives?
Who are we?
We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle.
If you are looking to build an exceptional career with an award-winning company you’ve come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion.
We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn’t just the right thing to do, it improves every aspect of our business.
Purpose
You will be responsible for managing, retaining, and significantly growing revenue across Causeway’s most strategically important enterprise accounts. Operating at the top tier of our customer base, you will own complex, high-value relationships, positioning and closing high-value deals, engaging C-suite and senior decision-makers, and orchestrating internal resources to deliver compelling, joined-up solutions. Your success will be measured on protecting and growing significant Annual Recurring Revenue (ARR) through strategic account planning, executive engagement, and identifying and closing major expansion opportunities. You will ideally be able to draw on deep knowledge of the built environment to position Causeway as an indispensable partner for our most valued customers.
Key Responsibilities
Sales
• Deliver GRR targets through timely renewals and churn reduction.
• Drive ARR growth by identifying, qualifying, and closing up-sell and cross-sell opportunities in existing accounts.
• Create and manage account plans aligned to customer objectives and revenue growth.
• Build trusted C-suite and senior stakeholder relationships to deepen account coverage across enterprise customers.
• Run regular business reviews to assess value, uncover needs, and position Causeway as a growth partner.
• Lead QBRs for assigned customers, ensuring the right cadence, content, representation, and alignment to account goals.
• Partner with Customer Experience to drive adoption, ROI, and customer satisfaction.
• Lead and coordinate Marketing, Pre-Sales, Product, and Customer Experience efforts to drive expansion, strong proposals, and continuous improvement through customer feedback.
• Prepare high-quality RFP, RFI, and tender responses for up-sell opportunities.
• Use MEDDPICC and digital sales tools to qualify growth opportunities consistently and accurately.
• Keep CRM records current, accurate, and accountable across all customer interactions.
• Produce accurate renewal and up-sell forecasts to support planning and performance tracking.
• Represent Causeway at industry events, webinars, and roundtables to build relationships and market awareness.
• Deliver strong KPIs across meeting cadence, CRM hygiene, pipeline generation, opportunity progression, and account health.
• Own your development through industry insight, internal training, and leveraging agentic AI tools.
Operational Management
• Coordinate daily activities to ensure the team is aligned with operational priorities and targets.
• Manage the distribution of tasks and workload to maintain consistent delivery and high performance.
• Collaborate with the Sales Manager to align team activities with broader business goals and sales initiatives.
• Support continuous improvement by sharing and applying best practice, identifying process bottlenecks and implementing changes that enhance agility and effectiveness across sales and account management.
Key Skills, Experience and Qualifications
Essential Skills:
• Proven experience managing and growing revenue from existing accounts in a platform, SaaS or technology business.
• Strong track record in achieving revenue retention and up-sell targets.
• Ability to build and sustain relationships with senior stakeholders and cross-functional teams.
• Proficient in identifying customer objectives and aligning solutions to deliver measurable value.
• Skilled in negotiating renewals and up-sell agreements, including navigating complex commercial discussions.
• Strong verbal and written communication skills, including previous experience in RFI/RFP/tender responses.
• Confident in using CRM systems and digital tools to manage pipeline, forecast accurately, and drive efficiency.
• Ability to work to a personal target, being autonomous, proactive and managing time effectively to maximise effectiveness across your solution group.
• Collaborative mindset with the ability to contribute to team-wide strategies and continuous improvement.
Desirable Skills/Qualifications:
• Relevant built environment industry or digital transformation experience.
• Degree-level, diploma or equivalent education preferred.
What you get from us:
If you're looking to build an exceptional career with an award-winning company you’ve come to the right place. We believe everyone at Causeway has a vital role to play in our success. Causeway is fuelled by curiosity and is a place for people who beam with positivity and burn with ambition.
Our team is everything, so we’ll take good care of you. In fact, we give well-being the same priority as our other business goals. We’re strong advocates of work-life balance, offering hybrid working alongside the opportunity to work from modern, collaborative offices.
Our Values
We are United. As part of a team, we’re better together.
We are Agile. Be the change, we’re on a journey.
We are Trusted. Do the right thing, we own this.
We are Driven. Get stuck in, we make it happen.
Benefits
As a leader in employee engagement and people management, there are fantastic benefits and rewards at Causeway. We strive, year on year, to achieve recognition as an award-winning workplace that our employees love. We’ve selected just a few of the many benefits available below to show you how we take care of our Causeway stars.
* 25 days annual leave + public holidays, increasing with length of service.
* 4% matched pension.
* Income protection and life assurance.
* Access to our award-winning benefits platform.
* We take mental health seriously and have a dedicated EAP available 24/7.
* £100 allowance towards a fitness club.
* Dell discounts.
* Private Medical Insurance.
* Paid study leave + volunteering days.
* Car Scheme.
Like all responsible companies Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.