A leading financial institution is seeking a Head of Customer Service Excellence & Operational Optimisation in Edinburgh or Leeds. This key leadership role involves designing a transformative operating model and driving operational efficiencies in customer services. The ideal candidate will have extensive experience in embedding transformations within the financial sector and managing complex programs. The position operates in a hybrid work model, with a competitive salary range of £104,992 to £123,520, along with a robust benefits package. #J-18808-Ljbffr