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Your future, as a Digital Labs Success Manager at mydentist
You'll be joining our Private and Specialist team within our office called the Support Centre.
* Full time hours
* Hybrid working with occasional travel to our support centre when required (M26 1GG)
* Supportive and experienced team
* Opportunities for development
* You will benefit from free onsite parking and Kearsley train station is just a short walk away
* With an onsite mini market shop and casual seating space inside and outside (for the sunnier days)
Your future, with us
Working at mydentist means you'll be part of the UK's leading dental network. Here, you'll be trusted to do your best work, balancing your career around your life. We're ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team, everyone is free to be themselves, where respect is a given and we're always there for one another.
Your future, your benefits
* Competitive salary
* Holidays rising to 27 days with service (plus bank holidays)
* Annual bonus scheme
* Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions
* Access to discounts at cinemas, major retail brands, restaurants, and coffee chains - making it easy to save hundreds of pounds a year
* Recognition schemes including Support Centre Heroes and service awards
Your future, your role
As a Digital Labs Success Manager, you'll be:
* Contributing to the success of mydentist's digital lab strategy by enabling seamless coordination between labs, clinicians, and operational teams.
* Assisting in embedding clinical digital workflows across practices by serving as a first point of contact for queries, escalations, and resources related to labs.
* Supporting dentists and labs post-training to encourage engagement and reinforce best practices in digital workflows.
* Tracking and reporting on key metrics such as lab utilization, case flow, and feedback.
Your skills
* At least 3 years of hands-on experience in a dental laboratory, clinical dental setting, or within a digital dentistry company
* Experience in clinical digital workflows (e.g., CAD/CAM, IOS scanning)
* Project management experience is a plus but not essential
* Excellent communication and stakeholder management skills
Enjoy being part of a team passionate about supporting practices and helping the nation smile.
Your future starts here
Build a fulfilling career with us, developing your skills in a supportive, inclusive environment.
Click to apply now!
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