Overview
IT Service Desk Engineer role for MVH Europe within the Central Support IT team. Supporting over 5,000 associates across the Linnaeus Group, you will deliver high-quality technical support services as the primary IT contact for assigned veterinary practices and referral hospitals. The position is a 9-month fixed-term contract based in Solihull, with 5 days per week in the office.
About MVH Europe
Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 18 European countries. AniCura provides care to over three million patients each year through 12,500 professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development. MVH Europe prioritizes accountability, inclusion, and wellbeing and supports teams through governance, wellbeing programs, and a shared passion for delivering outcomes in veterinary care.
The Role
We are looking for a proactive and customer-focused IT Service Desk Engineer to join the Central Support IT team. Your responsibilities include delivering national technical support services and acting as the primary IT contact for your assigned practices and referral hospitals. The role combines remote support, on-site visits, and user training, and requires strong problem-solving and relationship-building skills.
Responsibilities
* Act as the point of contact for all IT incidents and service requests
* Log and manage tickets via ServiceNow, ensuring timely resolution within SLAs
* Deliver 1st and 2nd line support via phone, remote tools, and in person
* Support hardware and software including servers, desktops, printers, and applications
* Take full ownership of issues from start to resolution
* Escalate complex issues to internal/external teams when required
* Maintain accurate documentation and update the Knowledge Base
* Provide end-user training on new systems and tools
* Manage user accounts across business applications (e.g. PMS)
* Monitor IT assets and ensure CMDB accuracy
* Identify recurring issues and escalate risks
* Attend CAB meetings to understand and identify risks with planned changes; communicate approved changes to the wider service team
* Collaborate with wider IT teams to maintain data security and governance
* Support change management processes and communicate updates
Essential Skills & Experience
* At least 2 years’ experience in a similar IT support role
* Strong knowledge of:
o Active Directory
o Office 365
o Windows Desktop & Server operating systems
* Excellent communication skills (written and verbal)
* Ability to multi-task and prioritise effectively
* A self-starter who can work both independently and as part of a team
* Full UK driving licence and access to a vehicle
How to Apply
For internal candidates: please follow internal processes with the Corporate Recruiter. For external candidates: apply by submitting your resume through the apply button below.
Equal Opportunity
MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds.
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