About The Role
Do you know how to deliver an exceptional customer experience? Whether you've worked in sales or a call centre environment, as an Inbound Renewals & Retention Advisor, you will carry out the responsibility of providing outstanding service to our existing members when it comes to renewing their RAC Breakdown policy.
This is a busy and challenging role; you'll bring your resilience, tenacity, enthusiasm, and energy, and be right at home within our outstanding Bristol team!
Hear directly from our Renewals & Retention Advisors in the video below!
Base salary of £26,736.53 for a 35-hour working week, with an OTE of up to £34,000!
START DATE: Monday 1st September 2025
Must be able to commit to 3 weeks full-time training (Mon-Fri)
As a Customer Renewals & Retention Advisor operating in our call centre, you’ll take calls from RAC members who want to discuss their membership or are looking to renew their cover. You’ll be an expert on the features and benefits of RAC Breakdown Cover, and you’ll have the customer service skills to keep them onboard.
Working within our Inbound Renewals & Retention team, you will be responsible for retaining and renewing our members at the best price for them and for RAC. You’ll have accountability for meeting and exceeding targets set by the wider business to ensure the continued growth of RAC on our journey to be number one for driving services!
This is a full-time, permanent role based at our Bristol office, Bradley Stoke. Shift requirements will fall within our opening hours of Monday – Friday 08:00 – 19:00 and Saturday 09:00 – 17:00 (No Sunday Working).
To be the best, we want the best. We’re looking for enthusiastic individuals who:
* Enjoy talking to customers
* Are empathetic and able to build rapport with our members, in an outgoing, engaging manner
* Are self-motivated and passionate about finding the right outcomes for customers
* Have a desire to deliver a first-class customer experience to over 2 million customers.
* Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs
* Ideally have previous experience working within a sales-focused environment and can demonstrate excellent customer service.
* Are driven, motivated, and enthusiastic to go above and beyond set targets.
* Are hardworking and resilient; we all know sales come with its challenges.
* Are influential, persuasive, and a strong communicator.
* Have a positive and proactive attitude.
* Are outgoing, fun, and enjoy a high-energy, fast-paced environment.
What can we offer in return?
* Bonus scheme with additional earning potential up to 30% OTE monthly
* £250 retainer bonus once you successfully pass your probation period!
* Competitive rewards package
* Flexible shifts and working hour patterns
* A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!
* A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business
What you’ll be doing:
* Delivering exceptional service to our customers, ensuring we have the customer at the heart of everything we do
* Operating in a fast-paced environment, where we deliver exceptional customer-focused solutions in order to retain our members
* Effectively engaging with members who are renewing their membership with us
* Reviewing their customer memberships and promoting our differences versus competitors
* Providing great customer service through keeping accurate records up to date and fulfilling basic customer service responsibilities
* Recording member data and requests accurately using RAC systems
Benefits and rewards:
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have these extra benefits:
* Eligibility to join our bonus scheme
* Holidays - 23 & bank holidays rising to 25 with service & bank holidays
* Option to join RAC’s Group Personal Pension scheme where we will match/contribute up to 6.5% on qualifying earnings
* Family leave support including paid time off, flexibility, and resources to help balance work and family commitments
* Confidential personal support service, available 24 hours a day every day of the year for you and any family members aged 16+ in your household
* Car salary sacrifice scheme – after 12 months of employment, with significant tax savings, including electric vehicle options
* FREE RAC Ultimate Complete Breakdown Service from Day One
* Access to Orange Savings, our online discounts portal offering thousands of savings on high street retailers, supermarkets, holidays, tech, and more
When you join us, you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for their outstanding work, share in the future success of RAC, and is no ordinary work benefit, incentive, or bonus!
Together we are all #OrangeHeroes. Be a part of our journey!
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
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