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* Rewards & Benefits: £18,500 per annum, plus a rent-free one-bedroom apartment on-site, plus excellent Colleague benefits
* Hours: Monday to Friday, 09:00 am – 17:00 pm (one hour unpaid lunch break)
* Location: Milton Lodge, Sidcup, Kent, DA14 4HU
About the role
Churchill Estates Management is offering an exciting opportunity for someone who loves working with people, with a background in administration and customer service, to join our retirement development as the Residential Lodge Manager. This 'live-in' position is varied and interesting, providing the chance to make a positive difference daily in the lives of our Home Owners. As a ‘friendly neighbour’, you’ll organise activities, coordinate the development, manage contractors, complete health and safety checks, and more!
Reporting to the Area Manager, you’ll manage the property’s maintenance and deliver first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with customers, contractors, suppliers, and Churchill colleagues.
This role is key to the success of the Lodge, the Owners’ enjoyment, and is highly rewarding.
About you
You will be able to live on-site in the provided rent-free apartment.
Your passion for excellent customer service is essential. With a focus on providing a happy and fulfilling lifestyle for Owners, you’ll have an outgoing, friendly personality and love working with people. You’ll act with sensitivity and diplomacy, manage safety and security with good judgment, and remain calm under pressure. Despite high social contact, you’ll be comfortable working independently and using your initiative.
You should be an accomplished administrator and computer literate, experienced with Microsoft Office applications including Outlook, to support event organisation and site maintenance administration.
This role suits individuals with backgrounds in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager enjoys working front of house and delivering top-notch customer service with excellent administrative skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We oversee over 220 developments nationwide, managing more than 9,000 apartments and serving over 11,000 retired people.
We are growing rapidly with ambitious future plans.
Join us and be part of a professional, award-winning, customer-focused team.
Our company values: TORCH — Trust, Openness, Respect, Communication, Honesty.
How you’ll be rewarded
Remuneration includes a rent-free, one-bedroom apartment with private facilities, plus £18,500 per year.
Your partner and a small pet are welcome.
Annual holiday entitlement of 24 days plus Bank Holidays.
A day off on your birthday.
Life Assurance, Eye Care reimbursement, Colleague Introduction reward scheme, thorough induction, ongoing training, and professional development opportunities.
We seek the best people to join our business and uphold our values. If you want to be part of our success story, apply today.
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