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* Rewards & Benefits: £18,500 per annum, plus a rent-free one-bedroom apartment on-site, plus excellent Colleague benefits
* Hours: Monday to Friday 09:00 am – 17:00 pm (one hour unpaid lunch break)
* Location: Milton Lodge, Sidcup, Kent, DA14 4HU
About the role
Churchill Estates Management is offering an exciting opportunity for someone who loves working with people, with a background in administration and customer service, to join our retirement development as the Residential Lodge Manager. This 'live-in' position is varied and provides the chance to make a positive difference daily in the lives of our Home Owners. As a ‘friendly neighbour’, you’ll organise activities, coordinate the development, manage contractors, perform health and safety checks, and more!
Reporting to the Area Manager, you’ll manage the property’s maintenance and deliver first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with customers, contractors, suppliers, and internal Churchill Colleagues.
This role is crucial to the success of the Lodge, the Owners’ enjoyment, and is highly rewarding.
About you
You must be able to live on-site in the provided apartment, rent-free. Your passion for excellent customer service is essential. With a focus on providing a happy and fulfilling lifestyle for Owners, you’ll have an outgoing, friendly personality and a love of people. You’ll act with sensitivity and diplomacy, have the efficiency and assertiveness to manage safety and security, display good judgment, and stay calm under pressure. Despite high social contact with residents, you should be comfortable working independently and using your initiative.
You should be an accomplished administrator, computer literate, and experienced with Microsoft Office applications, including Outlook, to support event organisation and site maintenance administration.
This position is suitable for those with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager enjoys working ‘front of house’ and providing first-class customer service with excellent administrative skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationwide, overseeing more than 9,000 apartments and serving over 11,000 retired people. We are growing rapidly and have ambitious plans for the future.
Join us and be part of a professional, award-winning, customer-focused team.
Our Values: TORCH - Trust, Openness, Respect, Communication, Honesty
How you’ll be rewarded
Remuneration includes a rent-free, one-bedroom apartment with private facilities, plus £18,500 per annum. Your partner and a small pet are welcome. Benefits include:
* Annual holiday entitlement of 24 days + Bank Holidays
* A day off on your Birthday
* Life Assurance
* Eye Care reimbursement
* Colleague Introduction reward scheme
* Thorough induction and ongoing training
* Professional development and qualifications
We seek the best people who share our values. If you want to be part of our success story, apply today.
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