Job overview
An exciting opportunity has arisen for a position within the Orthopaedic booking team as an Senior Admission Booking Coordinator. Booking elective surgical admissions for Addenbrookes, Cambridge Movement Elective Surgical Hub and The Princess of Wales hospital in Ely, In line with Trust Policies and procedures and national targets, paying particular attention to the 18 -week referral to treatment targets.
We require a highly motivated and experienced booking coordinator to join our friendly team in the Orthopedic booking team.
Main duties of the job
This role is to manage Surgery waiting and theatre lists for local and General Anaesthetic through responsibility for the receipt, registration and booking of all patients across surgical services within the ATC in line with Trust Policies and Procedures and national targets, paying particular attention to the 18-week Referral to Treatment targets. To work with Clinical teams to ensure patients are being booked in line with local policies for urgent and routine surgery.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
lease see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment.
This vacancy will close at midnight on 12th November 2025
Interviews are provisionally due to be held on 21st November 2025
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent
Typing qualification or equivalent experience (if applicable)
Specific technical/professional qualification (if applicable)
Desirable criteria
Secretary qualification or equivalent
Team leader/management qualification
Experience
Essential criteria
Experience of working in a busy clerical/office environment or reception service
Secretarial and /or administrative experience including minute taking
Prioritising, planning and organising own tasks
Working within guidelines
Experience of dealing with difficult situations and confrontations
Data entry experience and documentation
Experience of IT packages – Microsoft office
Experience of producing documents to a high standard
Desirable criteria
Previous experience of working in NHS
Previous experience of working with medical records
Recruitment and Selection of staff
Experience of supervising staff
Knowledge
Essential criteria
Understanding of confidentiality and data protection
Sound knowledge of office procedures
Understanding of customer service
Good working knowledge of Microsoft Office packages
Desirable criteria
Knowledge of the Trust including awareness of priorities
Knowledge of Trust information systems
Knowledge of Medical Terminology Awareness of NHS targets and Trust priorities
Skills
Essential criteria
Ability to work as part of a team
Excellent communication skills including telephone, email, face to face
Ability to develop templates for letters Ability to organise and manage own time keeping to schedule and deadlines
Ability to allocate and monitor work of others
Ability to use own initiative and work autonomously
Ability to demonstrate leadership skills
Willing to take on/learn new skills Ability to show attention to detail and accuracy
Ability to adapt to change Ability to work under pressure
Ability to store and safeguard confidential documents
Desirable criteria
Ability to touch type
Ability to work with budgets Ability to requisition general stock
Additional Requirements
Essential criteria
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Apply online now
Further details / informal visits contact
Name
Mia Nelson
Job title
Directorate Support Manager
Email address
mia.nelson1@nhs.net
Telephone number
01223 808036