Overview
Are you looking to make a real difference in your community? We're looking for a motivated and organised individual to join Galw Gofal, a bilingual 24/7 call monitoring service that supports people to live independently and respond to out-of-hours emergencies. This is a fantastic opportunity to work in the council, contributing to a service that makes a real difference in people's lives.
What You'll Be Doing
* Supporting the team with clerical tasks such as typing, filing, data input, and managing spreadsheets.
* Handling telephone and email enquiries professionally and promptly.
* Maintaining accurate records and ensuring confidentiality at all times.
* Record and prioritise telecare referrals including amendments and terminations of service.
* Input all information received accurately onto the call monitoring platform, carry out validation and maintain all work folders.
* A positive attitude and willingness to learn.
* Good communication skills in both Welsh and English (Level 4 Welsh required).
* Basic IT skills and familiarity with Microsoft Office.
* Ability to work well in a team and manage your own workload.
* Emotional resilience and a commitment to safeguarding vulnerable individuals.
Requirements and Conditions
Due to the nature of the work, the post is subject to a satisfactory disclosure check from the Disclosure and Barring Service. The successful applicant will also be subject to vetting in line with BS7858.
Whether you're just starting out or looking for a new challenge, this role offers a great opportunity to grow and thrive in a welcoming environment.
Equality and Disability
Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to [URL].
Welsh version
A ydych chi\'n awyddus i wneud gwahaniaeth go iawn yn eich cymuned? Rydym yn chwilio am unigolyn brwdfrydig a threfnus i ymuno â Galw Gofal, gwasanaeth dwyieithog sy\'n monitro galwadau 24/7 a sy\'n cefnogi pobl i fyw\'n annibynnol a sy\'n ymateb i argyfyngau y tu allan i oriau arferol. Dyma gyfle gwych i weithio yn y cyngor gan gyfrannu at wasanaeth sy\'n gwneud gwahaniaeth go iawn ym mywydau pobl. Beth fyddwch chi\'n ei wneud:
* Cefnogi\'r tîm gyda thasgau clercio fel teipio, ffeilio, mewnbynnu data a rheoli taenlenni.
* Ymdrin ag ymholiadau dros y ffôn a\'r e-bost yn broffesiynol ac yn brydlon.
* Cynnal cofnodion cywir a sicrhau cyfrinachedd bob amser.
* Cofnodi a blaenoriaethu atgyfeireadau teleofal gan gynnwys diwygiadau a dod â\'r gwasanaeth i ben.
* Cofnodi\'r holl wybodaeth a dderbynnir yn gywir ar y llwyfan monitro galwadau, dilysu data a gofalu am yr holl ffolderi gwaith.
A beth rydym ni\'n chwilio
* Agwedd gadarnhaol a pharodrwydd i ddysgu.
* Sgiliau cyfathrebu da yn y Gymraeg a\'r Saesneg (angen Cymraeg Lefel 4).
* Sgiliau TG sylfaenol a bod yn gyfarwydd\u00a0â Microsoft Office.
* Gallu gweithio\'n dda mewn tîm a rheoli eich llwyth gwaith eich hun.
* Gwytnwch emosiynol ac ymrwymiad i ddiogelu unigolion diamddiffyn.
Oherwydd natur y gwaith, bydd angen cael datgeliad boddhaol gan y Gwasanaeth Datgelu a Gwahardd (DBS) ar gyfer y swydd hon. Bydd yr ymgeisydd llwyddiannus hefyd yn destun gwiriad yn unol â BS7858. P\u00fan ai ydych chi\'n cychwyn ar eich gyrfa neu\'n chwilio am her newydd, mae\'r swydd hon yn cynnig cyfle gwych i ddatblygu a ffynnu mewn amgylchedd croesawgar.
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