About the apprenticeship
Duties
The role
We are looking for a Customer Service Apprentice to join our team. This is an entry level role designed for someone who is organised, reliable and keen to learn, with a strong focus on client service. You will often be the first point of contact for clients so a friendly, professional manner is essential.
Key Responsibilities
Order processing
Following up samples
Customer service- answering product enquiries
Keeping CRM system up to date
Quoting customers and following up
Upselling/cross-selling existing customers
Assisting external sales team with making customer appointments
Visiting trade shows (every 2/3 years)
Customer delivery checks
Maintaining and develop relationships with customers
Additional information
About Us:
We are a family run business based in Bridgend, South Wales with a committed team, providing solutions to our customers polymer supply and distribution needs.
Training and Development:
This role will be supported by a formal Apprenticeship programme, providing structured training alongside practical experience in a professional environment. It is an excellent opportunity to build a long term career in customer services.
Benefits of working for CJP Sales:
Supportive team
Clear progression into sales
Pension contribution
Annual bonus
Private healthcare
Early Friday finish
Additional information:
Technical polymer supplier
Business to business sales
10 employees
40 year established company
Office based role
Onsite parking
On bus route
Requirements
Qualifications
Qualifications required:
Good standard of general education. Maths and English GCSE grade C or equivalent is preferred.About You:
Confident communicator
Organised/detail-focused
Commercially aware
Resilient under pressure
Eager to learn with strong work ethic
Comfortable on phone
Professional/mature attitude
Punctual and reliable
Skills
About You:
Confident communicator
Organised/detail-focused
Commercially aware
Resilient under pressure
Eager to learn with strong work ethic
Comfortable on phone
Professional/mature attitude
Punctual and reliable
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Cambrian Training Company Ltd
Qualification
Level 2 Apprenticeship in Customer Service
Disability confident
Is this employer disability confident: Yes
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
CJP Sales
CJP Sales,
8 Heol West Plas,
Bridgend,
CF31 1PA